Inbound Call Center:
One Solution, Five-star Service
About this live stream:
With the addition of Skill-based Routing and Advanced IVR, our inbound call center solution has become more comprehensive and powerful than ever. Join us for an upcoming live stream to see it in action and explore how we empower you to deliver service excellence at every customer interaction.
Before joining the live stream, you can download the solution brochure to learn more details.
An All-in-one Call Center Solution
Go beyond just a software, the inbuilt call center solution of Yeastar P-Series Phone System is a complete business communications solution that offers companies of all sizes with a complete package for calls, video, omnichannel messaging, integrations and more, out of the box.
With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.
Yeastar Call Center Solution: Provide High Quality Customer Service
Unified Agent and Supervisor Workspace
Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.
Active & waiting call activities in one view
Drag & drop call management
Complete view of agent availability & performance data
Real-time queue performance metrics tracking and display
Role-based feature access control
Real-time Performance Tracking
Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are automatically calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.
Track sum of all queues or
statistics of individual queue
17 Key Performance Metrics
Real-time Monitoring
Flexible Calculation Time Frame
Customizable Widgets
Multi-screen Display
Intuitive Reports,
Easier Management
Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.
You can run targeted analysis of your call center data by customizing timeframe, agent, or queue selection. Share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.
More for Greater Customer Experience
Omnichannel Messaging
Provide customers more ways to get in touch with Whatsapp and SMS integration. Access and repond to messages from multiple channels in one place.
CRM Integration
Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.
All-inclusive Inbound Call Center Features
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Queue Call Logs
Missed Call Disposition
Queue Manager
Dynamic & Statistic Agents
Three-way Calling
Queue Position Annoucement
Estimated Wait Time Accouncement
Wallboard & Real-time Analytics
Post-Call Surveys
Agent Peformance Reports
Queue Performance Reports
Satisfaction Survey Report
Helpdesk Integration
Omnichannel Suppport
Voicemail Transcription
Ready to enjoy the service?
Access all the features in no time with 30-day free trial of Yeastar P-Series Phone System.
Contact us today to get more information
Common FAQs About Call Center Solution
What is a call center solution?
A call center solution serves as a valuable tool for managing inbound and outbound operations in both traditional and cloud call centers. Additionally, many call center solutions offer support for various digital channels, enhancing their functionality and transforming them into comprehensive contact center solutions.
What is the difference between call center and contact center?
Call center and contact center have different approaches to delivering customer service. Decision-makers need to understand these differences to determine the best fit for their business goals.
Call center focus on phone-based customer service, handling both inbound and outbound calls. On the other hand, contact center provide a broader range of communication channels, such as live chat, SMS texting, social media, and more.
Why choose Yeastar call center solution?
- A One-Stop Solution: Yeastar P-Series Phone System is a complete business communications solution that offers companies of all sizes a complete package for voice, video, applications, and more, out of the box.
It can also seamlessly integrate with CRMs, enabling efficient data sharing and improving overall customer service. - Feature-rich: Yeastar offers a wide range of advanced features designed to enhance call center operations. This includes automatic call distribution (ACD), self-service IVR menu, call recording, real-time monitoring, and reporting capabilities.
- Customer-centric Support: Yeastar call center solution is designed for businesses of all sizes to deliver exceptional customer experiences. Analytics suite with 17 key call center performance metrics, real-time reporting, IVR reports, SLA, and intuitive omnichannel messaging analytics for data-driven decisions.
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Unified Communications
Microsoft Teams
WhatApp
Microsoft Outlook
SMS
Azure AD
Zoho CRM
Oracle Opera PMS
Zendesk
Yeastar announced the Disaster Recovery solution for the P-Series Phone System, empowering enterprises with cross-region redundancy for uninterrupted communications in the face of disasters.