LDAP Contact Sync

The Lightweight Directory Access Protocol (LDAP) is an open-source application protocol that allows applications to access and authenticate specific user information across directory services.

By integrating the Yeastar P-Series Phone System with LDAP server, you can seamlessly sync contact details from the LDAP directory to the PBX Phonebook, simplifying contact management. This integration also enables automatic lookup and matching of caller information stored in the LDAP directory for incoming calls, instantly displaying the caller’s name instead of just a phone number.

With automatic updates, automatic call routing for different phonebooks, and other robust telephony features, you can enjoy a seamless database synchronization experience that enhances employee efficiency and customer service quality.

Key Features

Caller ID to Contact Name: Automatically trigger a contact lookup in your LDAP database for incoming calls. Instantly display the caller’s name and automatically match the call to the appropriate destination based on the phonebook records. This ensures efficient call handling and a seamless communication experience.

Sync Contacts from LDAP: Instantly or periodically sync contact details from the LDAP directory and organize them into PBX phonebooks based on contact attributes. This creates a centralized, company-wide contact list for streamlined management and improved accessibility.

Automatic Call Routing: With phonebooks and inbound route settings, automatically direct callers to the appropriate destinations (agents, queues, ring groups, etc.) based on their phonebook classification. This enhances call handling efficiency and improves the first call resolution rate.

Scheduled Updates: Synchronize with your LDAP directory at scheduled intervals (daily, weekly, etc.) to ensure contact information remains accurate and up to date. This guarantees employees always have access to the latest contact details.

Quick Start Reference

Before you start, you need to have a Yeastar P-Series PBX (Enterprise Plan or higher) .

Not having a Yeastar P-Series PBX yet? Apply for a 30-day free trial here.

For detailed guide with screenshots, please refer to the integration guides: