Microsoft SQL Integration

Auto-trigger contact lookup in your Microsoft SQL database for inbound calls and instantly display the caller’s name.

Category:DatabaseWorks with:P-Series Phone System

Overview

Installation

Microsoft SQL Server is a proprietary relational database management system widely used by many companies as an external database.

By integrating the Yeastar P-Series Phone System with Microsoft SQL, you can directly sync contact details from MS SQL to the PBX Phonebook, making contact management faster and easier. It also allows for automatic lookup and matching of contact information in the MS SQL database for each incoming call, instantly displaying the caller’s name instead of a long string of numbers.

With automatic updates, automatic call routing for different phonebooks, and other robust telephony features, you can enjoy a seamless database synchronization experience that enhances employee efficiency and customer service quality.

Key Features

Caller ID to Contact Name: Auto-trigger contact lookup in your Microsoft SQL for inbound calls. Instantly display the caller’s name on your screen (user clients, IP phones, operator panel, etc.), so that you know who is calling before jumping into the conversation and being prepare for high-quality customer service.

Sync Contacts from MS SQL: Instantly or periodically sync contact details from MS SQL database and group them into PBX phonebooks by contact properties. This allows you to create a centralized, company-wide contact list for easier management.

Automatic Call Routing: With phonebooks and inbound route setting, automatically connect customers to the appropriate destinations (agent, queue, ring group, etc.) based on the phonebook they belong to. This accelerates call flow and improves the first call resolution rate.

Scheduled Updates: Synchronize with your MS SQL database at scheduled intervals like daily or weekly to ensure that contact data is always up-to-date and employees can get the latest infomation.