Outbound Call Center Solution
Outbound Call Center
Complete Features|Reliable|Easy to Manage
Drive sales and proactively support customers,
all in one platform
Yeastar outbound call center is designed to supercharge your proactive outreach efforts with advanced dialing automation and easy campaign management. With a complete list of UC & C features, it drive your revenue growth through smarter, data-driven outbound strategies.
Step up proactive outreach
Maximize campaign efficiency with 3-in1 auto dialers (Power, Progressive, and Agentless) to ensure every call counts.
Empower your teams
Centralize call list, contact details, call dispositions, and callback schedules in one convenient campaign call inbox.
Unlock actionable insights
Optimize operations with a campaign wallboard featuring key performance metrics, call logs, and more in one place.
Improve security & compliance
Operate confidently with a secure, reliable platform that adheres to global standards like GDPR and PCI, and more.
Speed Up Lead Generation with Automated Dialers
Yeastar offer 3-in-1 auto dialer modes which reduce manual dialing efforts, allowing agents to focus on
conversions and enhance the overall customer engagement.
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Progressive Dialer
Dials a call based on the agent's availability, ensuring a 1:1 agent-to-call ratio.
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Power Dialer
Dials multiple contacts per available agent based on the Dial Rate, eliminating the manual effort and improving outreach.
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Agentless Dialer
Transfers connected contacts to the pre-configured destination such as IVR or voicemail for maximized efficiency.
Unified Agent Workspace to Streamline the Operations
Equip your outbound queue agents with a centralized, intuitive interface that simplifies workflows. The Call Inbox offers a dedicated workspace where agents can manage all their outbound calls, switch agent status, and perform call operations like answering, hanging up, and more — with just a few clicks.
Active & waiting outbound call list in one view
Handle calls with simple, fingertip controls
Complete view of customer details
Label calls and add follow-up remarks
Scheduled callback, no opportunity is missed
Adapt Sales Operations with Rich Campaign Insights
The Campaign Wallboard empowers managers with real-time visibility and actionable insights to optimize outbound operations. By delivering live performance metrics and detailed dialing logs at a glance, it ensures smarter decision-making and enhanced campaign success.
A holistic view of campaign details
Dynamic campaign performance metrics
Visualized summary of dial results & call disposition
Call logs tracking and quick filter
Agent status at-a-glance
Easy Outbound Call Campaign Management
Maximizing outreach by running outbound call campaigns. Enable outbound queue managers to effortlessly create, schedule, and monitor outbound call.
Power Dialer
Call Disposition Tags
Progressive Dialer
Unified Campaign View
Agentless Dialer
Outbound Queue Management
Dialing Hours
Intelligent Call Routing
Dialing Logs
Call Recording
Dialing Contacts Importing
Call Analytics & Reporting
Custom Caller ID
CRM integrations
Local Presence
More for greater customer experience
Omnichannel Messaging
Provide customers more ways to get in touch with Whatsapp and SMS integration. Access and repond to messages from multiple channels in one place.
CRM Integration
Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.
Inbound Call Center
Packed with queue panel, wallboard, call center reports, and more, making it simple for your agents and supervisors to deliver greater customer experience.
Ready to enjoy the service?
Access all the features in no time with 30-day free trial of Yeastar P-Series Phone System.
Contact us today to get more information
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