What is Speed Dial

Sometimes, when you need to make a quick call and struggle to remember long telephone numbers, you can easily set up a quick dial shortcut. By defining a dialing code, you can dial {prefix}+{speed_dial_number} to quickly call an assigned phone number.

Here’s how it works:

Speed Dial Number: This is the shorter number you assign to the desired phone number.

Prefix: The code used to access the feature.

For instance, let’s say we set 1 as the code for the number 5503301. To dial this number, you would simply dial *991, where *99 represents the prefix and 1 is the speed-dial code that was assigne.

Speed dial and auto dial are two different features used in VoIP phone systems to quickly call pre-defined numbers.

Speed Dial: Allow users to assign numbers to quick-access keys. It eliminates the need to manually dial long or frequently dialed numbers, providing convenience and time savings.

Auto Dial: Also known as Automatic Dialing, is a feature that dials numbers automatically without the need for manual input. It works by setting up a list of numbers in advance, and the system takes care of initiating calls based on specific criteria or a predetermined schedule.

In a nutshell, speed dial focuses on quickly dialing specific numbers by associating them with dedicated buttons, while auto dial automates the process of dialing a number repeatedly or redialing an unanswered or busy number.

Streamlined Workflow: With it, call center agents can navigate through calls more efficiently and smoothly. They can quickly connect with customers or internal contacts, saving time and enabling a seamless workflow.

Improved Customer Service: By reducing call handling time and ensuring prompt access to important numbers, speed dial helps agents provide faster and more efficient customer service. This leads to increased customer satisfaction and a positive overall experience.

Agent Productivity: Eliminate the need for agents to memorize or search for frequently dialed numbers, allowing them to focus on their primary tasks. This improves agent productivity and allows them to handle more calls effectively.

Ease of Use: Speed dial is user-friendly and intuitive, as agents can easily assign and manage their contacts. It requires minimal training and provides a straightforward solution for accessing frequently dialed numbers.

Yeastar’s call center solution goes beyond fast dial and offers an extensive range of features for both inbound and outbound operations.

For outbound calls, you can benefit from custom caller ID, one-click calling, and various other useful features. On the inbound side, the solution provides intelligent call routing with advanced IVR (Interactive Voice Response) and automatic call distribution (ACD) systems. Managing daily operations is made easier with the intuitive Queue Panel, while real-time queue stats tracking on the Wallboard keeps you informed. Additionally, you have access to 8 advanced call center reports for data-driven decision making.

Learn more about the Yeastar call center solution.↗