Smart tips and latest trends in unified communications.
System-embedded hotel management, new missed call report, and enhanced admin features now available on P-Series Phone System. As we usher in the new year, we are thrilled to unveil the latest release to Yeastar P-Series Phone System! This release introduces…
In the modern business world, communication systems are the backbone of success. Cloud PBX has revolutionized how businesses communicate, offering scalability, flexibility, and cost-effectiveness. Unlike traditional on-premises PBX systems, Cloud PBX leverages the internet to provide a seamless, agile communication…
Even with the rise of social media and chatbots, phone calls are still a crucial bridge between businesses and customers. To offer excellent customer service, it's no secret that you need a right call center solution for your business. This…
Number Masking, NEC IP Phone Auto Provisioning, SNMP Trap, and Multiple WAN Interfaces are now supported by the P-Series firmware. This Yeastar P-Series PBX update enhances call privacy, and network management, and adds the new auto-provisioning support for NEC IP phones—giving you greater…
![Call Center Quality Management: Everything You Need To Know [2024]](https://www.yeastar.com/wp-content/uploads/2024/11/556x388-1-556x380.png)
Call center quality management (QM) is vital for excellent customer service. Clear quality assurance processes are essential to measure and ensure agent performance. Consequently, quality assurance capabilities are a key consideration for businesses when choosing a call center. In this…
Announcement Only Voicemail, Automatic Answering, YCM Task & White Label Support for P-Series Software Edition, and more are supported by the latest P-Series firmware. This release of the Yeastar P-Series updates includes some daily feature optimizations and the support of…
What if engaging with great ideas could become one of your daily habits? Imagine stepping into the minds of UC&C experts during your leisure time, gaining invaluable insights and top-notch advice on your VoIP business. — This is just the…
We’re pleased to bring you the October update for Yeastar P-Series Phone System, featuring several new features and enhancements tailored to your diverse needs. Here’s what’s new! Database contacts sync: Microsoft SQL integration Upgraded Zoho CRM integration IVR custom key More…
For many service providers, MetaSwitch has been a trusted name in the voice and UCaaS infrastructure sector. However, the recent news that its flagship softphone app, Max UC, is being end-of-life has left millions of users' services without a clear…
Self-hosting a phone system for your business users may seem daunting, but it doesn't have to be. Yeastar P-Series Software PBX stands out as a compelling option for service providers to ease through the process. This blog covers the key…
With August wrapping up and September on the way, we're pleased to share the latest update for Yeastar P-Series Phone System. This update brings new features to our contact center solution to help you provide even better service. Join Upcoming…
Easier Issue Identification and PBX Capacity Planning for Your P-Series Phone System End Customers We are thrilled to introduce new PBX monitoring tools on Yeastar Central Management (YCM) platform! Expanding on the existing Cloud PBX Status, Device Status, and PBX…
Every sale begins with marketing. If you’re looking to promote and sell Yeastar Call Center solution in 2024 and beyond, you’ve landed on the right page. In this article, we’ll outline the typical call center buyers’ journey and offer targeted…
As businesses grow, their communication needs expand as well. Traditional phone systems often struggle to keep up with this growth, leading to inefficiencies and high costs. Session Initiation Protocol (SIP) offers a modern solution by enabling seamless voice, video, and…
Managing a call center is no easy task. High call volumes, long wait times, and inconsistent customer experiences can frustrate your agents and customers. These challenges affect customer satisfaction and can lead to increased operational costs and employee burnout. But…
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