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Yeastar WhatsApp Business Integration: An In-Depth Guide (2024)

Yeastar WhatsApp Business Integration: An In-Depth Guide (2024)

  • March 25, 2024
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With the expansion of business scenarios, contact centers now need various digital channels like SMS, live chat, and social media to enhance accessibility. WhatsApp has emerged as a highly popular channel with 2 billion active users. Yeastar P-Series Phone System…

¿Qué Es Una Central Telefonica? ¿Cuál Es La Más Adecuada Para Su Empresa?

¿Qué es una central telefonica? ¿Cuál es la más adecuada para su empresa?

  • March 7, 2024
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Si ha estado buscando el mejor sistema de telefonía empresarial para su empresa, lo más probable es que se haya visto inundado por un montón de información. Hoy en día, tiene más opciones de telecomunicaciones que nunca. Una de ellas…

Cloud Phone System: What It Is, How It Works, and Why to Choose It

Cloud Phone System: What It Is, How It Works, and Why to Choose It

  • March 3, 2024
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Cloud technology is accelerating today’s businesses by offering more agile and affordable solutions. Business communications, as an essential cornerstone for any company, is embracing this innovation too. More and more service providers have been offering cloud voice solutions for businesses…

What Is A PBX Phone System? Which One Is Right For Your Business?

What Is a PBX Phone System? Which One Is Right for Your Business?

  • February 1, 2024
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If you've been searching for the best business phone system for your company, chances are you've been inundated with a lot of information. Today, you have more telecom choices than ever before. One of your options is a PBX phone…

Cloud Telephony: What It Is, Features, & Benefits For Your Business

Cloud Telephony: What It Is, Features, & Benefits for Your Business

  • February 1, 2024
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Cloud telephony uses Voice over IP (VoIP) to make phone calls by connecting your voice to the Internet. Cloud telephony allows you to make outbound calls and receive inbound calls from any Internet-connected device. It is a voice service that…

Call Center Metrics: 13 Must-Track Performance KPIs For Call Center Success

Call Center Metrics: 13 Must-Track Performance KPIs for Call Center Success

  • January 30, 2024
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Call centers play a vital role in delivering exceptional customer experience and serve as an extension of a company’s business. It is crucial to measure and continuously improve call center performance to ensure customers receive the highest level of service.…

What Is A Hosted PBX (Private Branch Exchange): In-Depth Guide

What Is a Hosted PBX (Private Branch Exchange): In-Depth Guide

  • January 30, 2024
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A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited maintenance. PBX is an acronym for…

What Is VoIP? A Full Guide For Understanding VoIP Phone Systems

What is VoIP? A Full Guide for Understanding VoIP Phone Systems

  • January 18, 2024
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Smooth internal and external communication is one of the cornerstones of daily business operations. Nowadays, Voice over Internet Protocol (VoIP) is increasingly becoming the golden rule of modern corporate communications. Simply put, it is a proven technology that allows people…

Everything You Need To Know About PABX [Updated 2024]

Everything You Need to Know About PABX [Updated 2024]

  • January 1, 2024
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Communication systems are essential for offices worldwide. Whether it's a large corporation or a small business, having an internal communications system is vital. In the past, landline phones were the primary means of business communication, but they had limitations such…

Inbound Call Center: What It Is, Benefits, How To Choose

Inbound Call Center: What It Is, Benefits, How to Choose

  • December 14, 2023
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Inbound call centers have been around for a long time, and their purpose is to help businesses connect with customers. Inbound call centers can be used for a variety of purposes, including marketing, customer service, technical support, and sales. It's…

Why WhatsApp For Your Contact Centers & How To Integrate

Why WhatsApp For Your Contact Centers & How to Integrate

  • December 1, 2023
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In recent years, the importance of customer service has remained paramount, with contact centers playing a vital role in managing customer experience and interactions. Unlike traditional call centers focusing solely on voice calls, contact centers encompass multiple digital channels like…

Contact Center 101: What It Is And How Does It Differ From Call Centers

Contact Center 101: What It Is and How Does It Differ from Call Centers

  • September 25, 2023
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Call centers play a vital role in companies that prioritize customer experience (CX). As customer expectations continue to rise, organizations are finding new ways to connect with them, and this has caused many companies to switch from call centers to…

Secure Customer Payment Data Through PCI DSS Compliant Call Recording

Secure Customer Payment Data Through PCI DSS Compliant Call Recording

  • August 24, 2023
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Nowadays, call recording is becoming a must-have phone system feature for modern enterprises to track agent performance and assess service quality. In some industries like the finance sector, it’s even compulsory to record every client call. Given this context and…

Engage Customers And Boost Sales With WebRTC Click-to-Call

Engage Customers and Boost Sales with WebRTC Click-to-Call

  • July 11, 2023
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It is quite often that a customer wants to talk to a real person for help when browsing a website. Have you ever wished you could offer a simple and convenient contact option for your website visitors? If so, you…

VoIP Security: Vulnerabilities &  Best Practices

VoIP Security: Vulnerabilities & Best Practices

  • July 18, 2022
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In 2021, IP PBX hacking has caused $1.82 billion in fraud losses, a 28% increase from 2019. When threats become unpredictable and the remote-work-related risks ever increase, security is key. VoIP hacking and attacks can come from the Internet or…