Smart tips and latest trends in unified communications.
For many service providers, MetaSwitch has been a trusted name in the voice and UCaaS infrastructure sector. However, the recent news that its flagship softphone app, Max UC, is being end-of-life has left millions of users' services without a clear…
Self-hosting a phone system for your business users may seem daunting, but it doesn't have to be. Yeastar P-Series Software PBX stands out as a compelling option for service providers to ease through the process. This blog covers the key…
With August wrapping up and September on the way, we're pleased to share the latest update for Yeastar P-Series Phone System. This update brings new features to our contact center solution to help you provide even better service. Join Upcoming…
Easier Issue Identification and PBX Capacity Planning for Your P-Series Phone System End Customers We are thrilled to introduce new PBX monitoring tools on Yeastar Central Management (YCM) platform! Expanding on the existing Cloud PBX Status, Device Status, and PBX…
Every sale begins with marketing. If you’re looking to promote and sell Yeastar Call Center solution in 2024 and beyond, you’ve landed on the right page. In this article, we’ll outline the typical call center buyers’ journey and offer targeted…
As businesses grow, their communication needs expand as well. Traditional phone systems often struggle to keep up with this growth, leading to inefficiencies and high costs. Session Initiation Protocol (SIP) offers a modern solution by enabling seamless voice, video, and…
Managing a call center is no easy task. High call volumes, long wait times, and inconsistent customer experiences can frustrate your agents and customers. These challenges affect customer satisfaction and can lead to increased operational costs and employee burnout. But…
We are thrilled to bring you another July update for Yeastar P-Series Phone System, bringing even more enhancements to your calling experience with our solution. Here’s a detailed look at what’s new: Enhanced Microsoft Teams Integration Yeastar Linkus for Microsoft…
We’re pleased to bring you the July update for Yeastar P-Series Phone System, featuring several new features and enhancements tailored to meet your diverse needs. Here’s what’s new! New Feature Roundup – July '24 Get up to speed with new…
Deploying the Yeastar P-Series Phone System on Amazon AWS is now easier than ever! The P-Series Phone System (Software Edition) is now officially listed on the Amazon AWS marketplace, allowing you to easily host and manage all your Yeastar P-Series…
What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…
Modern call center solution provides a variety of unified communication tools for agents and supervisors, along with diverse data panels to facilitate data-driven decision-making. Since the work rate and speed of a call center are time-sensitive, it is important that…
For multi-site businesses today, having a high-quality branch office VoIP network and choosing the services that come with it has never been more important. It’s imperative that all remote sites, branches, and mobile workers can effectively communicate, smoothly coordinate, and…
In the past year, the VoIP industry faced a loss of $50 billion US dollars due to VoIP fraud and attacks. When threats become unpredictable and remote-work-related risks ever increase, security is key. VoIP hacking and attacks can come from…
In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, the phone-based service center offers the most direct and timely customer interactions that…
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