![Call Center Quality Management: Everything You Need To Know [2024]](https://www.yeastar.com/wp-content/uploads/2024/11/556x388-1-556x380.png)
Call center quality management (QM) is vital for excellent customer service. Clear quality assurance processes are essential to measure and ensure agent performance. Consequently, quality assurance capabilities are a key consideration for businesses when choosing a call center. In this…
Every sale begins with marketing. If you’re looking to promote and sell Yeastar Call Center solution in 2024 and beyond, you’ve landed on the right page. In this article, we’ll outline the typical call center buyers’ journey and offer targeted…
Managing a call center is no easy task. High call volumes, long wait times, and inconsistent customer experiences can frustrate your agents and customers. These challenges affect customer satisfaction and can lead to increased operational costs and employee burnout. But…
What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…
Modern call center solution provides a variety of unified communication tools for agents and supervisors, along with diverse data panels to facilitate data-driven decision-making. Since the work rate and speed of a call center are time-sensitive, it is important that…
For multi-site businesses today, having a high-quality branch office VoIP network and choosing the services that come with it has never been more important. It’s imperative that all remote sites, branches, and mobile workers can effectively communicate, smoothly coordinate, and…
In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, the phone-based service center offers the most direct and timely customer interactions that…
Yeastar Linkus UC Clients is an all-in-one softphone app for team members to stay connected anywhere anytime with call, meet, and chat. Designed for Yeatsar phone systems, Linkus provides a single access where employees can seamlessly switch between different modes…
The digital age has led to more than the development of technological advancements. It redefined the way that business processes are done, how employees connect and collaborate, and how businesses interact with customers. From remote to mobile interactions, communications are…
Used to be a buzzword, cloud PBX is now proven to be the inevitable upward trend in the communications industry. More organizations have been embracing it in recent years for its greater flexibility and ability to support the remote workforce.…
When upgrading business communications, several key points must be considered. It is advisable to begin by deciding whether to opt for a hosted or on-premise solution. This choice hinges on several factors, including the size of the company, existing infrastructure,…
Owning a retro car is considered a vintage luxury. Owning an old tech system? Well, not so much. In an era where communication technologies evolve and radically renovate, voice-only legacy phone systems are increasingly losing support for the lack of…
As the system manager or administrator of a business phone system, have you ever encountered the following scenarios? Need IT assistance every time you want to update system settings Constantly fixing errors caused by manually entering complicated command lines Unable…
As the world is emerging from the COVID-19 pandemic, many businesses are considering or have already started bringing their employees back to the office. Workers are in a tug-of-war with executives over remote working. The debate continues in 2023. To…
At a Glance Staff and Branches: 3 Sites in Rome with over 300 Employees Solution Deployed: Yeastar P570, Ultimate Plan Keywords: Remote Working, HubSpot Integration, Call Center Yeastar Yeahs Awards 2022 Winning Story Background Founded in 2004, Guglielmo Marconi University…
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