The UCaaS market is booming, with global revenue projected to reach $69.1 billion by 2024, marking a 7.5% increase from 2023 (BusinessWire, Aug 2024). This rapid growth presents a lucrative opportunity for IT Service Providers (ITSPs) to move beyond traditional…
Selling Unified Communications-as-a-Service (UCaaS) is exciting but competitive. Success depends on building your brand, growing your business, and controlling your customer base. The good news is that, you now have a solution to achieve all these easier, and without the…
Managing a hotel involves more than just providing a comfortable stay—it requires seamless coordination across multiple departments, from the front desk to housekeeping and billing. For small hotels, achieving this level of efficiency can be challenging without a dedicated system.…
In the modern business world, communication systems are the backbone of success. Cloud PBX has revolutionized how businesses communicate, offering scalability, flexibility, and cost-effectiveness. Unlike traditional on-premises PBX systems, Cloud PBX leverages the internet to provide a seamless, agile communication…
Even with the rise of social media and chatbots, phone calls are still a crucial bridge between businesses and customers. To offer excellent customer service, it's no secret that you need a right call center solution for your business. This…
![Call Center Quality Management: Everything You Need To Know [2024]](https://www.yeastar.com/wp-content/uploads/2024/11/556x388-1-556x380.png)
Call center quality management (QM) is vital for excellent customer service. Clear quality assurance processes are essential to measure and ensure agent performance. Consequently, quality assurance capabilities are a key consideration for businesses when choosing a call center. In this…
Every sale begins with marketing. If you’re looking to promote and sell Yeastar Call Center solution in 2024 and beyond, you’ve landed on the right page. In this article, we’ll outline the typical call center buyers’ journey and offer targeted…
Managing a call center is no easy task. High call volumes, long wait times, and inconsistent customer experiences can frustrate your agents and customers. These challenges affect customer satisfaction and can lead to increased operational costs and employee burnout. But…
What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…
Modern call center solution provides a variety of unified communication tools for agents and supervisors, along with diverse data panels to facilitate data-driven decision-making. Since the work rate and speed of a call center are time-sensitive, it is important that…
For multi-site businesses today, having a high-quality branch office VoIP network and choosing the services that come with it has never been more important. It’s imperative that all remote sites, branches, and mobile workers can effectively communicate, smoothly coordinate, and…
In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, the phone-based service center offers the most direct and timely customer interactions that…
Yeastar Linkus UC Clients is an all-in-one softphone app for team members to stay connected anywhere anytime with call, meet, and chat. Designed for Yeatsar phone systems, Linkus provides a single access where employees can seamlessly switch between different modes…
The digital age has led to more than the development of technological advancements. It redefined the way that business processes are done, how employees connect and collaborate, and how businesses interact with customers. From remote to mobile interactions, communications are…
Used to be a buzzword, cloud PBX is now proven to be the inevitable upward trend in the communications industry. More organizations have been embracing it in recent years for its greater flexibility and ability to support the remote workforce.…
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