In any business phone system, the emergency call always requires special handling. It should get priority over other settings.
Is it possible to set up an emergency call through PBX and have a trigger so that ANYTIME a call is sent to the emergency number, such as 911 in the United States or 999 in the United Kingdom, a notification will be sent to staff to deal with the urgent situation automatically? The answer is Yes.
Emergency Number Feature on Yeastar VoIP PBX
The Emergency Number feature in Yeastar S-Series VoIP PBX and Yeastar Cloud ensure that emergency calls are always put through on the designated trunk. And it also allows you to set up an alert to notify your emergency contacts that an emergency number has been dialed. It is very useful in hotels, assisted living facilities, hospitals, and virtually any office.
Configuration Path: Settings > PBX > Emergency Number, enter the emergency number, and select a trunk to call the emergency number. You can also set a notification extension.
Have Multiple Emergency Phone Numbers
Multiple emergency numbers can be created and configured on Yeastar PBX for the number matching process. For example, you can add “911” for police fire, “112” for medical ID or any other local emergency numbers. This feature comes in handy for international applications as this feature is not limited to a 9-1-1 call or 999 code. Virtually any phone number can be configured as an emergency code.
Make Sure Your Emergency Call is Always Put Through
Choose trunks where emergency calls will be put through. All extensions can make emergency calls through these trunks regardless of the Time Condition settings. Please note that when all the trunks are busy, the system will terminate one ongoing call to make sure the emergency call is put through.
Notification: Notice the Emergency Situation Immediately
When a predefined emergency telephone number is dialed, the system will make a notification call to the selected extensions (your emergency contacts) with a prompt. The administrator can also make further notification settings in “Event Center”. For example, if extension 1000 dialed “911”, it would send a prompt saying so which is helpful if someone accidentally dials 911 or if there is a real emergency.
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[Guide] How to be Responsive to Events on Your Telephone System
