What's New: Yeastar P-Series Phone System Update (Aug 2024)

With August wrapping up and September on the way, we’re pleased to share the latest update for Yeastar P-Series Phone System. This update brings new features to our contact center solution to help you provide even better service.

Join Upcoming Live Stream: Summer Updates Roundup

Before we dive into the details, we have some exciting news. We’re hosting a special live stream session on Tuesday, September 10, 2024, at 9 AM (GMT).

Tune in HERE.

This session, named “Summer Updates Roundup”, will highlight all the new features from this August update, as well as key updates from July, such as the enhanced Teams integration. Don’t miss it—we look forward to seeing you there!

Alright, let’s explore what’s new with this quick roundup video:

Contact Center Updates: Live Chat & Facebook Integration

PBX-integrated Live Chat

Live Chat offers customers a direct line to vendors through a real-time chat interface. By using a code snippet provided by P-Series, you can quickly install a chat widget on your website, providing free consultations to turn website visitors into potential leads.

Key features & benefits at a glance:

For Agents	For PBX Admins	For Website Visitors
• Unified message management: Handle messages from various channels through Linkus UC Clients (Web/PC/Mobile). • Send text, emojis, and images • Elevate a chat to a phone call • Seamless service: Match contacts using customer email.	• Create multiple live chat channels • Customize the appearance of your widget, such as theme color and icon, to align with your branding • Easy setup: Real-time previews to save setup time. • Tailor welcome messages and pre-chat forms: Personalize user interactions before the chat begins.	• Free online consultations through live chat or calls (audio/video) • Multi-language support: The widget automatically adjusts to the visitor’s browser language for a seamless experience.

Note: Please ensure your Linkus is updated to the latest version to access this feature. For further details, please check HERE.

Facebook Integration

With over 1.3 billion active users worldwide, Facebook Messenger stands as one of the most popular social media platforms. By integrating Yeastar with Facebook Messenger, you can enrich your service toolkit and reach a wider audience.

Once your Facebook Business page is connected, manage and respond to customer inquiries directly from Linkus UC Clients.

Key Features:

Send images, files, text, and emoji: Enhance your interactions by incorporating multimedia elements.
Transfer Chats to Teammates: Resolve issues faster by collaborating with your team.
Close/Archive Chats: Efficiently manage ongoing and completed conversations.
Search Chat History via PSID (Page-scoped ID): Quickly retrieve past interactions with your Facebook customers using their unique IDs.
Message Tags: Send updates beyond the 24-hour window to maintain timely and relevant communication with customers (per Facebook’s policies to prevent spam and ensure a positive user experience.)

Note: Chat-to-call and Add Contacts features are not available for Facebook messages. Please ensure your Linkus is updated to the latest version to access this feature. For more information, please check HERE.

A More Robust Contact Center Solution

With the addition of Live Chat and Facebook Messenger, our omnichannel messaging solution now supports four channels: WhatsApp, SMS, Live Chat, and Facebook Messenger. This allows you to run your contact center more efficiently, connect with customers on their preferred platforms, and build better customer relationships.

Selectable DODs for Outbound Calls

As the name implies, this new feature allows extension users to select which outbound caller ID is displayed when making outbound calls. It’s supported on all Linkus clients (Web/PC/Mobile). This flexibility is particularly useful for businesses with multiple departments or brands, enabling them to present the most appropriate contact information to the call recipient.

Extension users can either use the same DOD number for all outbound calls or select a specific DOD for each call. This selection is easily trackable in personal call logs. Additionally, each DOD can be labeled with a name, such as “New York Office,” “London Branch,” or “Asia-Pacific Region,” eliminating the need to remember multiple phone numbers.

It’s particularly useful in various scenarios:

Sales and Marketing: Displays local numbers to increase credibility and the likelihood that target customers will answer the call. This is particularly beneficial for sales teams operating in multiple regions or countries, as local numbers tend to be more credible and are more likely to be answered.
Multi-Department Organizations: In large organizations with multiple departments, employees might need to represent different departments when making calls. They can change their caller ID to reflect the sales department’s number, ensuring the call appears as if it’s coming from the appropriate department.

More New Features and Optimizations

Call Status and Call Control Operations on the Extension Page

This feature allows you to view the real-time call status of each extension—ringing or talking—on the extension page of Linkus Web/PC Client, as well as the caller name or caller ID.

It also lets you perform various call control functions, including Answer, Hang Up, Transfer, Park, Transfer, and Monitor.

Note: Permissions need to be set up in Extension and Trunk > Extension Group > Group Permissions to use this feature.

Custom Ring Strategy for Ring Group

Ring Groups are commonly used to manage calls in small service centers. With this new enhancement, you can set individual ring delays and timeouts for each group member, allowing for better prioritization of incoming calls and enhanced flexibility.

Call Waiting Prompt

A new “Play Call Waiting Prompt” feature has been added. Once enabled, callers who dial an extension that is currently on another call will hear a prompt saying, “Sorry! Please hold on, the number you dialed is busy now.”

Note: This feature does not apply to situations where the extension is part of a ring group or queue, as the waiting music will be played instead.

Multi-language Prompt for Extension Voicemail

The Extension settings have introduced a new “Voicemail Language” option. This enhancement ensures that extension users can hear voicemail prompts in their preferred language. For example, in hotel environments, guests can access voicemail in their native language using the in-room phone, rather than the hotel’s default language.

New on YCM for Partners: Resource Monitoring

In addition to P-Series Phone System, this update also includes something new for Yeastar Central Management. We’ve introduced new monitoring tools, which will make it easy for Yeastar partners to track the real-time/historical resource usage and system performance of end-user PBXs.

Read Now: New PBX Resource Monitoring Tools for Yeastar Partners

For more details, visit the release notes here: Cloud Edition | Appliance Edition | Software Edition

Experience the New Features Today

We can’t wait for you to experience these updates. Upgrade your P-Series firmware via the management portal and explore the latest features now. If you’re new to P-Series, you can get a 30-day free trial to explore its robust features and see firsthand how it can benefit your business communication.