Outbound call center with auto dialers, multiple timezones, and more optimization for user experience now available on the P-Series Phone System.
Spring is a time for new beginnings, and in that same spirit, we’re excited to share the latest updates to our P-Series Phone System. This February, we’ve added the outbound call center features to the P-Series Software Edition, packed with auto dialers to enhance outreach and drive sales. Other enhancements include multiple time zones, optimized Linkus desktop client, and more.
You can check this video for a quick roundup or continue reading for more details.
Join the Upcoming Live Stream! Full Solution Revealed, Live Q&A, and More Await!
Before we delve into the details, we have some exciting news to share. We’re hosting a special live stream session on Tuesday, March 4, 2025, at 9 AM (GMT).
This session, named “Outbound Call Center: Reach More, Achieve More”, will showcase all the key features of our outbound call center, including a comprehensive product demo, live Q&A, and direct interaction with the Yeastar team.
Be sure to hit the “Notify Me” button below or add the event to your Google Calendar, so you will be reminded when it’s live! We look forward to seeing you there.
Outbound Call Center & Auto Dialers
The hotly-request Outbound Call Center is now available on the P-Series Software Edition. Crafted for businesses to engage with customers through outbound voice callings, it features robust dialing automation and intuitive campaign management tools, such as auto dialer, custom call disposition, campaign wallboard, and agent-based inbox. These tools enable businesses to efficiently launch targeted outbound call campaigns for sales, promotions, reminders, and follow-ups, ensuring effective customer engagement.
Check out this quick demo to get an overview.
Key features & benefits at a glance:
| Call Inbox for Agents | Outbound Campaign Wallboard | Campaign General Settings | Campaign General Settings |
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Dial smarter with automated dialers
Auto dialer, as its name implies, is a technology that automates the calling process to reduces the manual repetitive work. It essentially helps agents make more phone calls and focus on what really matters — customer engagement and conversion. Yeastar outbound call center solution offers 3 auto dialer modes so that you can choose based on specific campaign needs.
- Progressive Dialer：Dials a call based on the agent’s availability, ensuring a 1:1 agent-to-call ratio.
- Power Dialer: Automatically dials multiple contacts per available agent based on the Dial Rate you configure. For example, with 1 agent and a Dial Rate of 2, the system dials 2 contacts (1×2=2) at one time, maximizing agent efficiency and reducing idle time.
- Agentless Dialer: Transfers connected contacts to the pre-configured destination such as IVR or voicemail. This is particularly suitable for telemarketing campaigns.
To learn more details and how to set up the dial mode for your outbound campaign, please refer to [HERE].
The complete call center solution that drives value
The Outbound Call Center empowers businesses to proactively engage with customers, prospects, and partners. In contrast, the Inbound Call Center focuses on customer support and lead capture. With this addition, Yeastar’s call center solution is now complete. By combining the outbound and inbound call center, businesses can seamlessly manage both reactive and proactive interactions.
Discover our full call center solution, please download our solution brochure. And read user guide for more details about the outbound call center.
Multi-Time Zones
For many companies today, support teams are spread across the globe, working different hours in multiple time zones. To meet the needs of these businesses, this update introduces support for multiple time zones.
You can now configure specific time zones for extensions, queues, ring groups, and other components. This allows you to tailor business hours, break times, and holidays to match the local schedules of your distributed teams. You can create up to 24 time zones by default, each with its own business hours and holidays. This allows one PBX to support various holiday schedules for different departments.
Multiple time zones enable you to:
- Manage Global Teams: Set different business hours for different days of the week or multiple time blocks in a single day across various time zones, simplifying the management of a distributed workforce.
- Enable Flexible Work Schedules: Ideal for countries with multiple time zones like the USA and Canada. Configure business hours for different office locations and account for daylight saving time. Employees can switch their work status with a single feature code, enhancing working flexibility.
Additionally, you can assign specific time zones to individual extensions. This allows them to automatically switch the presence status according to local business hours, making it more flexible than using a single global time zone setting.
To learn how to enable and set up multiple time zones on your P-Series PBX, please refer to the configuration guide.
Enhanced User Experience on Linkus Desktop Client
Enjoy a more seamless user experience! Now, you can access and use almost all functions directly in the Linkus Desktop Client — No more switching to the web client.
You can now open and use your operator panel, queue panel, wallboard, and outbound campaign wallboard directly in the Linkus desktop client. This means you no longer need to jump between different platforms. Choose the client that best suits your workflow and enjoy a smoother, more integrated experience.
External Application Launch on Incoming Calls
Yeastar Call Popup enables lightweight integration with third-party applications such as CRM systems (like Tomede), ERP systems, and more.
If enabled, when there is an incoming call, the system will auto trigger external applications or URL popups and retrieve relevant customer data to display on the pop-up web page. You can specify the trigger event for the popup, such as Call Ringing, Answered, or Call End.
This feature is particularly useful if:
- You need to document call information in an app, CRM system, or online database.
- You need to retrieve the caller’s records from an online database upon receiving a call.
*Note: Please make sure the integrated third-party app is web-based and can provide a URL that identifies callers via Caller ID and Caller ID Name. For more details, please refer to the configuration guide.
More Optimizations
- Add file rotation support for archiving files to save storage space.
- Upgrade to Ubuntu to 24.04 for the P-Series Software Edition.
- Support call forwarding for Cisco IP Phones
- More Optimization
For more details, visit the release notes here: Cloud Edition | Appliance Edition | Software Edition
Keep up with the latest P-Series updates:
- January 2025: Hotel Management, Unreturned Missed Call Report, and More
- December 2024: Number Masking, NEC IP Phone Auto Provisioning, and More
- November 2024: Extended YCM Task Support, PSE White Label, and More
- October 2024: Microsoft SQL & Upgraded Zoho CRM Integration, Enhanced Linkus User Experience, and More
- August 2024: Live Chat, Facebook Integration, and More
- July 2024: Enhanced Teams Integration and More // Remote Archiving and More
- April 2024: Skill-based Routing, Advanced IVR, and More
- January 2024: Message Queue, Priority Queue, and More
Experience the New Features Today
Upgrade your P-Series firmware through the management portal to explore the latest features today. If you’re new to the P-Series, take advantage of our 30-day free trial to discover its robust features.
