Late last month, we have launched a brand-new product, P-Series PBX System, and you have probably known that this is a “PBX-Plus-More” system with advanced capabilities such as the UC clients, call center solution, operator panel, video conferencing, etc.
With enterprise-grade VoIP features built right in, our P-Series PBX System further enhances both user and management experience for everyone in your organization with some smart design. In addition to a revamped, modern, and user-friendly interface, we have also developed some smart design in an effort to optimize the overall experience and reduce potential learning costs.
This blog will walk you through some specially designed features on the P-Series and how they can help you achieve next-level ease of use and management.
1. Easy IP Address Configuration with NFC Write/Read
Most of today’s smartphones are equipped with NFC technology. NFC stands for “Near Field Communication”, which, as the name suggests, is a technology that enables simple and secure short-range communication between compatible devices without the need for an internet connection. NFC transmits or receives data via radio waves.
So how exactly does the NFC feature work on P-Series PBX System?
Normally, when trying to configure a new PBX system from the ground up, you need to connect the device to your corporate network with Ethernet cables, power on the PBX, and access the system through your computer.
That’s not the case with the P-Series. A physical NFC tag containing the NFC chip is embedded behind the Yeastar logo on P-Series PBX System. As long as you have an NFC compatible smartphone and have Linkus Mobile Client installed, just scan the logo and you can change the PBX’s IP address directly on your mobile phone. The whole process is super simple and can be done in the palm of your hand.
There is also no need to worry about security, because the configuration can only be done when the PBX is in factory state, and no more data can be written after the configuration finished unless the factory settings are restored.
2. Auto Provisioning IP Phones in Bulk
Auto Provisioning is a well-received feature on our S-Series PBX and is also supported on the P-Series.
Although IP phones can be configured manually and separately, it may take days to complete the tedious work of provisioning a bunch of phones when setting up an office phone system, not to mention that certain phone models (even from the same manufacturer) need to be provisioned differently. Even after the installation, it is also difficult to manage them in bulk and quickly diagnose issues.
With the Auto Provisioning feature, manual configuration of IP phones is now a thing of the past. It helps automatically register phones to the PBX and allows you to configure them right on the interface of P-Series PBX System. There is no need to visit the customer’s office to perform all the configurations as you can access the phone system with administrator credentials from any secure internet connection.
The Auto Provisioning on P-Series PBX System is now available for Yealink IP Phones, and more phone brands and models will be supported soon.
3. Granular Management based on Multiple User Roles
P-Series PBX System introduces a new feature named “User Role”, which involves multiple and even customized user roles to facilitate strong administrative controls and flexible user permissions, ensuring that specific access privileges are given to the correct individuals.
Basically, this feature allows you to create a variety of user roles with different permissions, such as Outbound Call Permission, Extension and Trunk, Call Control, Call Features, Reports and Recordings, etc., and then assign different user roles to each extension so that they have specific permissions.
By default, you can choose from super administrator, administrator, supervisor, operator, employee, human resources, and accounting with pre-defined permissions. For example, IT staff are often given access to security-related and maintenance-related settings while human resources may require permission to view and manage all the extensions.
4. Flexible Extension Management by Groups
P-Series PBX System allows you to not only group extensions together but also assign them different access rights. There are 2 built-in user types with pre-configured permissions. One is Manager who can access the Operator Panel to control and transfer group members’ calls, and the other is User who has no access to the Operator Panel. Besides, You can also modify the permissions based on specific needs. An extension can be part of multiple extension groups with different permissions.
For instance, create groups for different departments of your organization – Management, IT, Support, Sales, Marketing, Accounting, etc. These groups will be displayed on Linkus UC Clients to help quickly allocate a contact. Besides making an extension group visible to all extensions in the organization, you are also able to limit the visibility within the group or to some specific extensions.
This feature creates more possibilities for extension management, not only facilitating employees to easily find one another, but also streamlining call management through permission settings and making the structure and division of a corporate phone system much clearer.
5. Advanced Call Handling Rules Based on Caller IDs
Let’s picture some scenarios. The CEO and directors in your company want their secretaries to handle all their incoming calls first and for themselves only receive calls forwarded to them by their secretaries. What about some extensions need to block certain incoming calls out of particular reasons? Or some salespeople specialize in dealing with VIP customer calls and want all other calls to be directed elsewhere.
This feature is the perfect solution for the above scenarios. Based on certain caller ID patterns or any exact number, you have great flexibility in creating rules to handle incoming calls. For example, hang up and block them directly, forward them to designated extensions, redirect them to voicemail, forward them to an IVR, play a pre-recorded greeting and end the call afterward, etc.
6. More Customizable Voicemail Settings
In addition to basic voicemail settings, P-Series PBX System gives you greater freedom to control your voice messages and accommodate your personal preferences and needs. Many people opt to receive voicemails via email. Besides that, our P-Series even allows you to set up whether to receive only email notifications or to attach voice messages, and whether to mark voicemails as read, delete them directly, or leave them alone after receiving notifications.
Apart from optimizing the user experience, we can also improve customer satisfaction through voicemail greetings. This feature allows you to decide which greetings to be played to callers when they reach your voicemail. You can set a default greeting and some presence greetings for specific presence status. These personalized greetings tell callers why you are unavailable at the moment and if there are alternative ways to contact you.
7. Expanded Presence Status Options
On the P-Series PBX System, we optimize the presence status to make it more adaptable to various situations. There is 6 basic status at your choice, including Available, Away, Business Trip, Do Not Disturb, Lunch Break, and Off Work, and call forwarding rules, ring strategies, push notification, voicemail greetings and more settings will change as the status being switched.
Moreover, if you are a dynamic agent who needs to frequently log in to or out of a queue, it would be helpful to associate your queue status with your presence status. Therefore, you will automatically log in to the queue when you are available to answer calls as well as automatically pausing service when you are away from the desk.
Another example is when the presence status needs to be temporarily adjusted in the face of emergencies or special needs, you can set temporary status directly on your Linkus UC Clients and define for how long it would last. After the temporary status expires, your status and relevant settings would be switched back.
Get more values from a “PBX-Plus-More” solution
Yeastar P-Series PBX System is designed to deliver more functionalities, flexibilities, and possibilities to SMEs that have higher expectations on business communications. Besides all the features mentioned above, UC clients, the call center solution, and the operator panel are all included to help SMBs cope with more sophisticated communications challenges while improving overall productivity. Schedule a demo now to see the P-Series in action!
